Privacy Policy

At Lomond Veterinary Clinic we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our services and website you are agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@lomondvets.com or by writing to Lomond Veterinary Clinic, 3a Suffolk Street, Helensburgh, G84 8EH. Alternatively, you can telephone 01436 676752.

Our Commitment to our Clients:

The practice is committed to ensuring that we comply with not only the letter of the law as laid down in the GDPR but also with the spirit of that legislation. Only information required by us to ensure the health and wellbeing of your animals will be processed and retained only for as long as necessary. None of the information held by us will be sold, given or otherwise shared with anyone not directly involved with the wellbeing of your animal without your prior consent or in response to a lawful request by a legally empowered body. If you wish to see your personal data held by the practice, then you have a legal right to request that data and we are obliged to respond as soon as is reasonable and we will endeavour to do so within two working days.

What personal data is kept:

  • Name & Address.
  • Telephone/mobile number, e-mail or other contact preferences.
  • Appointment records.
  • Treatments and costs.
  • Proposed care, including referrals and or any specific consents given.
  • Correspondence about your animals with other healthcare professionals and pet insurance companies.

Why we hold data about you:

To ensure our staff can reach you regarding any health issues your pet may face
To send information about the services we offer to maintain your pet’s health.
To reach out to you if we consider that there is a threat to your pet’s wellbeing.
To help provide the healthcare that you would expect of us
For account management purposes and fee collection.

 

Who has access to your information?

  • We will not sell or rent your information to third parties.
  • We will not share your information with third parties for marketing purposes.
  • We may share your data with other healthcare professionals eg referral veterinary surgeons, or pet insurance companies but only with your agreement.

 

Your choices

You have a choice about whether or not you wish to receive information from us.  We usually send reminders regarding your pets vaccinations and preventative care such as flea and worm treatments.  If you do not want to receive direct communications from us about products and services that may benefit your pet, then you can inform our staff who will update your choices. 

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: info@lomondvets.com or telephone on 01436 676752.


How you can access and update your information.

The accuracy of your information is important to us. If you change address or any of the other information we hold is inaccurate or out of date, please email us at: info@lomondvets.com, or write to us at: 3a Suffolk Street, Helensburgh, G84 8EH. Alternatively, you can telephone 01436676752.

You have the right to ask for a copy of the information Lomond Veterinary Clinic holds about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information.

When you give us personal information, we take steps to ensure that it is treated securely.  We do not store any financial information such as debit or credit card numbers. 

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2018.